Image courtesy Martyn Willes
My worst airline award for 2011 award goes to AirPhil Express. It receives this award for the worst possible customer service ever encountered from any airline in 26 years of international flying. AirPhil Express does not care about its reputation enough to apologize for its shortcomings and it apparently has an anti-customer support policy that amounts to premeditated theft.
In October 2011 I booked a flight for a client with AirPhil Express; the booking was made over the Internet, through the AirPhil Express booking website, and paid for using my Mastercard credit card, issued by the BDO Unibank, and confirmed by that bank to be a valid payment instrument for purchasing airline tickets. As apparent confirmation of the credit card’s validity, I received a receipt from the AirPhil Express flight booking website, confirming payment and instructing me as to my obligations at check–in, having used a credit card for